Which of the Following Is a Good Indicator of Management's

question 82

Multiple Choice

Which of the following is a good indicator of management's strong commitment to product quality?

• A)Product recalls increased as a percentage of sales
• B)Nonconformance costs increased as a percentage of total quality costs
• C)Customer service costs reduced by 70 percent over the previous year
• D)High costs of conformance to quality

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Definitions:

Regulated Indirectly

Pertains to the control or governance over activities or systems not through direct imposition of laws but via secondary or ancillary means, such as market incentives or guidelines.

Ethical Codes

A set of principles and rules designed to guide the behavior and decision-making of individuals within a profession or organization.

Utilization Guidelines

Standards or protocols established to guide how resources, services, or processes are to be used effectively and efficiently.

Utilization of Paralegal Services

The employment of paralegals by legal professionals to assist in research, preparation of legal documents, and other tasks not requiring a lawyer's full qualification.