Of the Four Models of Organizational Performance, Which Two Focus

question 80

Multiple Choice

Of the four models of organizational performance, which two focus on the "big picture" of organizational performance rather than on operational-level framework?

• A)Malcolm Baldrige National Quality Award Framework and the Value Chain model
• B)Balanced Scorecard and the Service-Profit Chain
• C)Malcolm Baldrige National Quality Award Framework and the Balanced Scorecard
• D)Value Chain model and Service-Profit Chain

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Definitions:

Leisure

Free time spent away from business, work, and domestic chores, often used for rest, recreation, and personal interests.

Wage Rate

The wage rate is the amount of money paid to a worker for a specified quantity of work, typically expressed on an hourly, daily, or piecework basis.

Tangerines

A small citrus fruit with a deep orange color, easy to peel skin, and a sweet flavor.

Consumption Proportions

The ratios at which various goods and services are consumed by an individual or in an economy.