Regarding the Service-Profit Chain Model, Which of the Following Is

question 63

Multiple Choice

Regarding the service-profit chain model, which of the following is not viewed as internal performance?

• A)customer satisfaction
• B)employee satisfaction
• C)employee retention
• D)employee productivity

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Definitions:

Loan Payment

The amount of money required to be paid back periodically (usually monthly) on a loan, including both principal and interest.

Compounded Semi-annually

Refers to the process of calculating interest on an investment or loan twice a year.

Compounded Monthly

Interest calculation method where interest is added to the principal balance each month, influencing the next month's interest.

Variable-rate Loan

A loan where the interest rate can change over time based on an underlying benchmark or index.