Of the Four Models of Organizational Performance, Which Two Focus

question 80

Multiple Choice

Of the four models of organizational performance, which two focus on the "big picture" of organizational performance rather than on operational-level framework?

• A)Malcolm Baldrige National Quality Award Framework and the Value Chain model
• B)Balanced Scorecard and the Service-Profit Chain
• C)Malcolm Baldrige National Quality Award Framework and the Balanced Scorecard
• D)Value Chain model and Service-Profit Chain

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Definitions:

Par Value

The stated value of a financial instrument like a bond or stock share, as declared by the issuer.

Retained Earnings

The portion of a company's profits that is kept or retained for reinvestment or to pay debt, rather than being paid out as dividends to shareholders.

Treasury Stock

Shares of a company's own stock that it has reacquired from shareholders, but not retired, and may resell in the future.