Regarding the Service-Profit Chain Model, Which of the Following Is

question 63

Multiple Choice

Regarding the service-profit chain model, which of the following is not viewed as internal performance?

• A)customer satisfaction
• B)employee satisfaction
• C)employee retention
• D)employee productivity

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Definitions:

Compounded Semi-Annually

This refers to the process of calculating interest on the initial principal and the accumulated interest over two periods within a year.

11%

11% typically refers to an interest or annual rate, indicating that 11 percent of the principal amount will be paid in interest over a year.

Nominal Rate

The promoted or declared rate of interest on a loan or investment, excluding the impacts of compounding and inflation.

Compounded Monthly

Interest calculation method involving the addition of interest to the principal sum of a loan or deposit, repeated every month.