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A coffee shop's average transaction price is $3, the contribution margin is 60 percent, the typical customer makes a purchase once a week or 52 weeks per year, and management estimates the value of a loyal customer over the buying life cycle as $520.What is the customer defection rate?
Creating Subgoals
The strategy of breaking down a goal into smaller, more manageable tasks or objectives that are easier to achieve step by step.
Using Algorithms
The practice of applying a step-by-step procedure or formula for solving problems or performing tasks.
Confirmation Bias
The tendency to search for, interpret, favor, and recall information in a way that confirms one's preexisting beliefs or hypotheses.
Representativeness Heuristic
A cognitive bias in decision making, where the likelihood of an event is estimated based on how similar it is to the typical case.
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