With Regard to the Three Types of Customer Attributes in Evaluating

question 65

Multiple Choice

With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with having a meal in a restaurant such as taste of the food and courtesy of the server would best be classified as

• A)search attributes
• B)experience attributes
• C)credence attributes
• D)reflect attributes

---

Definitions:

Voluntarily

Voluntarily refers to actions taken out of one's own free will without coercion or obligation from external forces.

Unreasonably

Acting without regard to what is fair, proper, or logical, often leading to harm or injustice.

Negligence Claim

A legal claim arising from failing to act with the level of care that someone of ordinary prudence would have exercised under the same circumstances, leading to harm or damage.

Four Elements

The fundamental components often referred to in various contexts, such as earth, water, air, and fire in nature, or the essential parts of a legal contract.