Explain Professor Hill's Strategy Development Framework

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The Answer is A useful framework for strategy development that ties corporate and marketing strategy to operations strategy was proposed by Professor Terry Hill at Templeton College, Oxford University. It was originally designed for goods-producing organizations; however, it can also be applied to service-providing firms. This framework defines the essential elements of an effective operations strategy in the last two columns—operations design choices and building the right infrastructure. Operations design choices are the decisions management must make as to what type of process structure is best suited to produce goods or create services. Infrastructure focuses on the nonprocess features and capabilities of the organization and includes the workforce, operating plans and control systems, quality control, organizational structure, compensation systems, learning and innovation systems, and support services.

Explain Professor Hill's Strategy Development Framework

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