Which of the Following Is Not a Major Characteristic of a Customer

question 22

Multiple Choice

Which of the following is not a major characteristic of a customer relationship management system (CRM) ?

• A)segmenting markets
• B)identifying possible fraudulent transactions
• C)monitoring the quality levels of products
• D)forecasting customer retention

---

Definitions:

Equivalent

Having the same value, function, or meaning.

Average Speeds

The total distance traveled divided by the total time taken; often used in motion problems.

Miles Apart

A measurement of distance between two locations in miles.

Sketch

A rough or unfinished drawing or painting, often made to assist in making a more finished picture.