Which of the Following Is Not a Major Characteristic of a Customer

question 22

Multiple Choice

Which of the following is not a major characteristic of a customer relationship management system (CRM) ?

• A)segmenting markets
• B)identifying possible fraudulent transactions
• C)monitoring the quality levels of products
• D)forecasting customer retention

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Definitions:

Replenishment Lead Times

The time interval between placing an order for a product and when it is received and ready for use or sale.

Coordination

The act of organizing and harmonizing activities, efforts, and resources among different parties or departments to achieve a common goal.

Exception

An event that deviates from the expected norm, often requiring special handling or intervention.

Retail Event Collaboration

Partnerships or joint efforts between retailers and other entities to host events that drive traffic, engagement, and sales.