Which of the Following Is Not a Principal Element in Service

question 19

Multiple Choice

Which of the following is not a principal element in service encounter design?

• A)Technology and information support systems
• B)Customer contact behavior and skills
• C)Service provider selection, development and empowerment
• D)Service recovery and guarantees

Understand the concept and examples of the overjustification effect and how external rewards can diminish intrinsic motivation.

Grasp the principles of Maslow's hierarchy with a focus on understanding self-actualization as the apex of human needs.

Discriminate between intrinsic and extrinsic motivation, and their impact on behavior and personal satisfaction.

Analyze the role of delay of gratification in personal decision-making and its implications for goal-directed behaviors.

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Definitions:

Catering Business

A service-based industry that provides food preparation, cooking, and presentation services for events and gatherings.

Discount Rate

The discount rate that adjusts future cash flows to present value, accounting for the time value of money and associated risks.

Net Present Value

A financial metric that estimates the profitability of an investment, calculated by summing the present values of expected future cash flows and subtracting the initial investment cost.

Delivery Van

A type of vehicle used for transporting goods, products, or materials from one location to another.