Giving Customers Information on the Best Time to Call a Service

question 31

True/False

Giving customers information on the best time to call a service center is purely an advertising and promotion strategy.

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Definitions:

Perceived Threats

Situations or entities that individuals believe could cause them harm or danger based on their personal assessments.

Hostility

A persistent negative attitude marked by cynical, mistrusting thoughts, feelings of anger, and overtly aggressive actions.

Actual Threats

Genuine risks or dangers that are present and could cause harm.

"Old-Fashioned" Discrimination

Discrimination practices or attitudes that are rooted in historical or traditional biases and inequalities, often based on race, gender, or social class.