Empathy Relates to the Knowledge and Courtesy of Service Providers

question 52

True/False

Empathy relates to the knowledge and courtesy of service providers and their ability to convey trust and confidence.

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Definitions:

Performance Standards

Established requirements or criteria used to measure the quality or level of products, services, and processes.

Prejudiced Comments

Remarks that are biased, discriminatory, or showing prejudice against individuals or groups.

Diversity

The existence of variations within a group, including differences in race, ethnicity, gender, age, sexual orientation, and other attributes.

Harassment

Unwanted, aggressive behavior towards another individual that involves a real or perceived power imbalance.