____ Is the Process of a Customer Evaluating the Waiting

question 1

Multiple Choice

____ is the process of a customer evaluating the waiting line and server system and deciding not to join the queue.

• A)Triage
• B)Reneging
• C)Balking
• D)Value-based queuing

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Definitions:

Interviewer

The interviewer is a person who asks questions in a structured or unstructured format to gather information, opinions, or data from interviewees.

Applicant

An individual who applies for a job, program, or opportunity.

Halo Effect

A cognitive bias where an individual's overall impression of a person influences how they feel and think about that person's character or properties.

Stereotyping

The act of assigning generalized and oversimplified characteristics to members of a particular group.