Exhibit 13.1 The Following Questions Are Based on the Output Below

question 3

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-A company has recorded the following list of service rates (customers/hour) for one of its servers. What is the mean service time for this server? ​
Customers / hour: 4, 4, 5, 6, 5, 4, 3, 4, 3, 5, 5, 6
​

• A) 0.22 min
• B) 1.11 min
• C) 4.5 min
• D) 13.3 min

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Definitions:

Explicit Racism

Direct and overt expressions of racist attitudes, beliefs, or actions towards individuals or groups based on their race or ethnicity.

Implicit Racism

Subtle and often unconscious racial biases that affect attitudes, beliefs, and behaviors towards people of different races.

Psychologist

A professional specialized in the study of mind and behavior, addressing a variety of aspects of human experience.

Interpersonal Attraction

The force or interest that draws people together and makes them want to be together.