Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system. 
-To find steady-state values for the M/M/S queuing system, which of the following statements must be true about the arrival rate?
Definitions:
Rudolf Virchow
A German physician and anthropologist known for his advancements in public health, pathology, and social medicine; often called the father of modern pathology.
Sigmund Freud
An Austrian neurologist and the founder of psychoanalysis, a clinical method for treating psychopathology through dialogue between a patient and a psychoanalyst.
Life Expectancy
The average period that a person may expect to live, typically calculated from birth, based on various demographic factors.
Health Problems
Issues or conditions that negatively impact an individual's mental or physical well-being.
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