Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system. 
-If a company adds an additional identical server to its M/M/1 system, making an M/M/2 system, what happens to a customer's average service time?
Definitions:
Primatology Research
The scientific study of primates, including their behavior, biology, and evolution, to understand both primate and human origins.
Nonhuman Primates
Primates that are not human beings, including monkeys, apes, and lemurs, known for their complex behaviors and varied habitats.
Primatology
The study of living and fossil primates.
Understanding
involves the ability to grasp the meaning, significance, or nature of something, such as a concept, situation, or behavior.
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