Exhibit 13.2 The Following Questions Refer to the Information and Output Below

question 67

Short Answer

Exhibit 13.2
The following questions refer to the information and output below.
A barber shop has one barber who can give 12 haircuts per hour. Customers arrive at a rate of 8 customers per hour. Customer inter-arrival times and service times are exponentially distributed. The following queuing analysis spreadsheet was developed from this information.
-Refer to Exhibit 13.2. Based on this report what is the average total time spent waiting for a haircut and getting a haircut?

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Definitions:

Distinctiveness

the quality or condition of being clearly different or unique, setting someone or something apart from others.

Kelley's Covariation Model

A psychological theory that explains how individuals attribute cause to events based on the consistency, distinctiveness, and consensus of the event.

Consensus

General agreement among a group or community, often reached through collective deliberation.

External Factor

An influence originating outside an individual or system that significantly affects outcomes or decisions within it.