Exhibit 13.1 The Following Questions Are Based on the Output Below

question 3

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-A company has recorded the following list of service rates (customers/hour) for one of its servers. What is the mean service time for this server? ​
Customers / hour: 4, 4, 5, 6, 5, 4, 3, 4, 3, 5, 5, 6
​

• A) 0.22 min
• B) 1.11 min
• C) 4.5 min
• D) 13.3 min

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Definitions:

Security Needs

Fundamental psychological or physical needs that include safety, health, and well-being.

Self-Actualization

The realization or fulfillment of one's talents and potentialities, considered as a drive or need present in everyone.

Esteem Needs

According to Maslow's hierarchy of needs, these are the fourth level of human needs, involving confidence, respect from others, and a sense of achievement.

Physiological Needs

Basic human needs for survival and physical well-being, such as food, water, shelter, and sleep, posited as foundational in Maslow's hierarchy of needs.