Exhibit 13.1 The Following Questions Are Based on the Output Below

question 24

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-In the Kendall notation M/G/4, G stands for

• A) memoryless arrival distribution
• B) general departure distribution
• C) memoryless arrival and departure distributions
• D) none of the above

---

Definitions:

Introductory Paragraph

An introductory paragraph serves as the first section of a written document, introducing the main idea or purpose and preparing the reader for what follows.

Neutral Buffer

Neutral Buffer denotes a non-committal or impartial statement or element that mitigates or softens the impact of the surrounding content.

Positive Wording

The practice of choosing words that have positive connotations to create an encouraging or optimistic tone.

Direct Opening

A communication approach that starts with the main message or purpose at the very beginning, often used for clarity and efficiency.