Exhibit 13.7 The Following Questions Refer to the Information and Output Below

question 64

Short Answer

Exhibit 13.7
The following questions refer to the information and output below.
A tax accountant has found that the time to serve a customer has a mean of 30 minutes (or 0.5 hours) and a standard deviation of 6 minutes (or 0.1 hours). Customer arrivals follow a Poisson distribution with an average of 60 minutes between arrivals. The following queuing analysis spreadsheet was developed from this information.
-Refer to Exhibit 13.7. Based on this report how long does a customer spend at the tax accountant's office?

---

Definitions:

VoIP

Voice over Internet Protocol, a technology that allows voice to be sent over the Internet using packet-switched networks instead of traditional circuit-switched telephony systems.

Static Addressing

A way of assigning Internet protocol addresses where the address for a computer never changes and is most likely assigned manually by a network administrator or an Internet service provider.

MIME

Multipurpose Internet Mail Extensions, a standard that extends email to support text in character sets other than ASCII, as well as attachments of audio, video, images, and application programs.

Encryption

The act of transforming data or information into a cipher, mainly to stop unauthorized users from accessing it.