Which of the Following Would LEAST Likely Improve a Salesperson's

question 29

Multiple Choice

Which of the following would LEAST likely improve a salesperson's listening skills?

• A) Asking questions to clarify meaning
• B) Watching for nonverbal messages
• C) Projecting positive nonverbal signals
• D) Recognizing feelings and emotions
• E) Focusing on emotion-filled words

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Definitions:

Mental Set

A framework of thinking, including habits, attitudes, and experiences, that shapes how an individual perceives and responds to situations.

Functional Fixedness

A mental bias that restricts an individual to employing an item solely in its conventional use, obstructing the resolution of problems.

Nine Dot Problem

A puzzle that challenges individuals to connect nine dots arranged in a square grid using four straight lines or fewer, without lifting the pen from the paper.

Searching for Analogies

The cognitive process of identifying relationships between seemingly unrelated concepts or objects to aid in problem solving or understanding.