Anthony Is Going on His First Sales Call, and He

question 72

Multiple Choice

Anthony is going on his first sales call, and he is very nervous. A professional salesperson would most likely tell Anthony that the key to selling success is the willingness to:

• A) motivate the customer to buy even if the customer does not really need the product.
• B) continually monitor the competition.
• C) plan and rehearse the sales call.
• D) ignore customer objections.
• E) schedule the length of each sales call to be no more than 30 minutes.

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Definitions:

Egg Rolling

A traditional activity in which eggs are rolled on the ground, often associated with Easter celebrations.

Learning

Relatively permanent change in an animal’s behavior that results from practice and experience.

Behavior

Observable, coordinated responses to environmental stimuli.

Stimulus-Response

A concept in psychology and physiology describing how organisms respond to stimuli in their environment.