For One Customer,Austin Was Asked to Include a Plastic Piggy

question 76

Multiple Choice

For one customer,Austin was asked to include a plastic piggy bank in each hamper.Austin purchased the piggy banks from ABC Gifts and included them in the hampers.Clearwater Hampers does not plan to purchase piggy banks in the future,so the ABC Gifts salesperson most likely engaged in:

• A)relationship selling.
• B)direct selling.
• C)transaction selling.
• D)transformational selling.
• E)partnering.

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Definitions:

Conflict Styles

The characteristic ways individuals manage disagreements or disputes, ranging from avoidance to collaboration.

Grid

A network of crossed lines or bars used to structure data, or a reference system for spatially locating points.

Avoid/Criticize Loop

A dysfunctional communication pattern where one party avoids addressing issues directly, while the other party responds with criticism, creating a cycle of negative interactions.

Criticize

To express disapproval of someone or something based on perceived faults or mistakes.