Service Quality Is Not Determined by Customer Expectations but on Organizational

question 17

True/False

Service quality is not determined by customer expectations but on organizational metrics.

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Definitions:

Grocery Store

A retail establishment primarily engaged in offering a wide variety of food products, along with household goods.

Waiting in Line

The act of standing or queuing in a sequence for service, goods, or entry, often involving a wait time.

Last Week

Refers to the week immediately preceding the current one.

Verbal Responses

Communications that are given through spoken words in reaction to questions or situations.