When Is a Customer Most Likely to Make a Complaint

question 1

Multiple Choice

When is a customer most likely to make a complaint?

• A) The customer is told his shipment has been backordered.
• B) The product has more features than the customer believed it would.
• C) The customer received a greater discount on the product than expected.
• D) The product quality is higher than expected.
• E) The product arrives on the date specified in the contract.

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Definitions:

Business Entity Assumption

An accounting principle that treats a business as an independent entity separate from its owners for accounting and legal purposes.

Business's Assets

Resources owned by a company that have economic value and can be used to meet debts, commitments, or legacies.