Workers in a College's Alumni Office Hated the Week in Which

question 91

Multiple Choice

Workers in a college's alumni office hated the week in which alumni newsletters were prepared for mailing.The folding,stapling,sorting,and affixing of labels was all done by hand and required the assistance of everyone in the office.To improve group relationships and reduce stress,the Alumni Director purchased a machine that could perform all tasks required to create the mailers.This is an example of an organization development intervention technique known as

• A) diagnostic activity.
• B) technostructural activity.
• C) third-party peacemaking.
• D) team building.
• E) process consultation.

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Definitions:

Realistic Conflict Theory

A theory suggesting that group conflict, negative prejudices, and stereotypes emerge from competition between groups for limited resources.

In-group

A social group to which a person psychologically identifies as being a member.

Out-group

A social group to which an individual does not identify or belong, often seen as different or separate from one’s own in-group.

Stereotype

Overgeneralized beliefs about a particular group of people, which do not take individual differences into account and can lead to prejudicial attitudes and discrimination.