____________________ Arises When the Sent Role Is Unclear

question 79

Short Answer

____________________ arises when the sent role is unclear.

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Definitions:

Active Listening

The practice of fully concentrating on what is being said rather than passively hearing the message of the speaker.

Customer

An individual or organization that purchases goods or services from a business, often considered crucial to a company's success.

Message

Information conveyed in the sales presentation.

Evaluative Listening

Listening with the purpose of analyzing and assessing the message being communicated, often in decision-making contexts.