Customer Satisfaction, Operational Efficiency, and Employee Excellence Are Often Measured

question 87

True/False

Customer satisfaction, operational efficiency, and employee excellence are often measured as part of the balanced scorecard approach.

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Definitions:

Place Utility

The value added to products or services by having them available at a convenient place for consumers.

Orbitz

An online travel agency that allows consumers to book flights, hotels, car rentals, and other travel-related activities.

Customized Bikes

Bicycles that are tailored or modified according to the personal preferences, specifications, or requirements of an individual.