Imagine That You Have Just Flunked a Class

question 171

Multiple Choice

Imagine that you have just flunked a class. You evaluate this situation and decide that flunking a class is stressful and important enough to be upset about. Next you decide to repeat the class in summer school. You have made __________

• A) a primary appraisal only.
• B) both a primary and a secondary appraisal.
• C) a stress-related decision.
• D) a hassle-related decision.

---

Definitions:

Sales Expenses

Sales expenses are the costs incurred directly or indirectly from selling a product or service, including commissions, advertising, and distribution costs.

Productive Number

A metric or figure that represents the effectiveness or efficiency of a process, often used in the context of business or production analytics.

Nonselling Time

Periods within a salesperson's schedule that are not directly devoted to selling activities, such as administrative tasks or travel.