Which of the Following Statements Is True About Social CRM

question 96

Multiple Choice

Which of the following statements is true about social CRM?

• A)Customers likely to generate the most business get the most attention from the organization.
• B)All the customer relationship processes in social CRM are structured and controlled.
• C)Each customer crafts his or her own relationship with the company.
• D)Though relationships emerge from joint activity, companies control the customers.

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Definitions:

Business Communication

The exchange of information and ideas between individuals within a corporation or between a company and its customers, aimed at achieving business goals.

Requests

Appeals or calls for something to be given or done.

Appropriate Tone

The selection of words and the manner of communication that is considered suitable for a specific context or audience, often conveying respect or sensitivity.

Valued Customer

A client or patron who is highly regarded or esteemed by a business due to their loyalty, frequency of purchase, or importance.