In the Context of CRM, Which of the Following Statements

question 10

Multiple Choice

In the context of CRM, which of the following statements is true about the foreseen changes and developments by the year 2026?

• A)Vendors might lose control of customer relationship.
• B)Organizations might lose control over employees.
• C)The use of social media for managing employees will be static.
• D)The control over culturally-diverse customers would be lost.

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Definitions:

Order Processing

Form of selling, mostly at the wholesale and retail levels, that involves identifying customer needs, pointing them out to customers, and completing orders.

Creative Selling

Persuasive type of promotional presentation.

Marketing Intermediaries

Businesses or individuals that act as a middleman in the distribution channel, moving products from the producer to the consumer.

Special Discounts

Price reductions offered to customers under specific conditions or during certain times.