In the Context of CRM, Which of the Following Statements

question 10

Multiple Choice

In the context of CRM, which of the following statements is true about the foreseen changes and developments by the year 2026?

• A)Vendors might lose control of customer relationship.
• B)Organizations might lose control over employees.
• C)The use of social media for managing employees will be static.
• D)The control over culturally-diverse customers would be lost.

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Definitions:

Direct Labor-Hours

The total hours worked by employees directly involved in the production of goods or services.

Machine-Hours

A measure of the amount of time a machine is operated, used in allocating manufacturing costs based on machine usage.

Underapplied Overhead

A condition where the allocated manufacturing overhead costs are less than the actual overhead costs incurred.

Overapplied Overhead

A situation where the allocated manufacturing overhead cost exceeds the actual overhead incurred.