The Two Dimensions of Process Quality Are ________

question 48

Multiple Choice

The two dimensions of process quality are ________.

• A)efficiency and effectiveness
• B)performance and reliability
• C)conformance and durability
• D)perception and serviceability

Recognize the principles of affirmative action and its application in the workplace.

Understand the importance of bona fide occupational qualifications (BFOQ) and their limitations regarding discriminatory practices.

Identify key labor laws that facilitate collective bargaining and labor relations.

Recognize the evolving nature of employment law regarding executive compensation, privacy, and harassment.

---

Definitions:

Verbal Comprehension

The ability to understand and interpret spoken and written language.

Perceptual Reasoning

The ability to use visual information to solve problems, make decisions, and understand spatial relationships.

WISC-IV

The Wechsler Intelligence Scale for Children, Fourth Edition, a tool used to assess the intelligence level of children.

Stanford-Binet

An intelligence test designed to assess human intelligence and cognitive abilities in both children and adults.