SCENARIO 5-1 Your Supervisor Is Interested in Re-Engineering Work Processes Throughout the Throughout

question 57

Multiple Choice

SCENARIO 5-1
Your supervisor is interested in re-engineering work processes throughout the organization in order to establish work teams.However,he needs to make a presentation to senior executives outlining the benefits of such a plan.You have been asked to provide him with the rationale for such an endeavour.

-Referring to SCENARIO 5-1,since you understand when teams are most appropriate,and that they work best when there are significant levels of trust among team members,you caution your supervisor to consider ways that he could build trust among team members.You suggest that he build trust by

• A)adjusting the reward system.
• B)being open and willing to protect and stand up for team members.
• C)increasing the interdependence of members.
• D)providing resources at the last minute to demonstrate to team members your reliability.
• E)explaining to team members how to do the tasks;this way there will be a standard process to follow and no surprises for team members.

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Definitions:

Opportunity Cost

The cost of foregoing the next best alternative when making a decision, essentially what is sacrificed when a particular choice is made.

Differential Cost

The variation in overall expenses incurred from choosing one option instead of another.

Machine

An apparatus used for a specific purpose in industrial settings, commonly for manufacturing, processing, or shaping materials.

Helpline Costs

Expenses incurred in operating a support service that provides assistance to users, typically over the phone or online.