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When You Are Listening Critically to a Sales Associate Explaining

question 109

Multiple Choice

When you are listening critically to a sales associate explaining the differences between two computers,one of which you intend to purchase,which listening style would be the most desirable to use?


Definitions:

Theory X

A management concept that assumes employees are inherently lazy, need constant supervision, and are motivated primarily by financial rewards.

Theory Y

A management theory that assumes employees are inherently motivated and can exercise self-direction and control.

Internal Attributions

The process of ascribing the cause of a person's behavior to internal factors such as personality traits, attitudes, or effort.

Successful Leaders

Individuals who are able to inspire and guide others towards achieving goals, often through effective communication, motivation, and setting a strong example.

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