Of the Seven Categories of the Malcolm Baldrige National Quality

question 69

Multiple Choice

Of the seven categories of the Malcolm Baldrige National Quality Award criteria, which is least relevant to an operations manager?

• A)Leadership
• B)Workforce Focus
• C)Customer Focus
• D)Measurement, Analysis and Knowledge Management

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Definitions:

Hippocampus

A crucial part of the brain's limbic system involved in memory formation and spatial navigation.

Cerebellum

A major structure of the hindbrain that is involved in fine motor coordination, balance, and the timing of movements, as well as cognitive functions such as attention and language.

Fan Fiction

A genre of writing where enthusiasts create stories based on characters, settings, and plots from existing works, such as movies, books, and TV shows.

Content Moderation

The process of monitoring and applying a set of rules or guidelines to user-generated submissions to determine if they are appropriate for publication.