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Describe the Five Key Dimensions of Assessing Service Quality

question 54

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Describe the five key dimensions of assessing service quality.


Definitions:

Isolated

Being apart from others; a situation or condition in which a person or entity has minimal contact or interaction with others.

Individualistic

Characterized by independence and self-reliance, prioritizing personal goals over group objectives.

Social Structures

The complex framework of societal institutions (like laws, economy, and social roles) and the patterns of relationships between individuals and groups within a society.

Micro

relates to something that is extremely small in scale or scope, often used in contexts like microeconomics, which deals with individual and business decisions.

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