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Explain the concepts underlying the service-profit chain model.
Creative Process
A sequence of thoughts and actions leading to the production of an original and valuable output, often seen as involving stages of preparation, incubation, illumination, and verification.
Creative Thinking
The ability to think in new and unconventional ways, enabling the generation of innovative ideas and solutions.
Flash of Insight
A sudden and clear understanding or discovery of something, often solving a problem or the realization of how to approach a situation.
Business Leaders
Individuals holding significant managerial or executive positions in businesses, responsible for strategic decision-making and organizational direction.
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