Examlex
The quote "Happy employees create happy customers" best characterizes the Service-Profit Chain (SPC) model.
Sales and Service Effort
The combined activities focused on selling a product or service and providing after-sale support to ensure customer satisfaction and loyalty.
Information Collection
The process of gathering, measuring, and analyzing information or data from a variety of sources.
Account Management Policy Grid
A strategic framework used by businesses to categorize and manage customer accounts based on various factors such as size, potential, and risk.
Sales Calls
Direct interactions between salespeople and potential or current customers, aimed at promoting and selling a product or service.
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