In Regard to Ways Customers Evaluate Services Compared to Their

question 41

Multiple Choice

In regard to ways customers evaluate services compared to their evaluation of goods, which of the following is not true?

• A)For services, customers seek and rely more on personal sources of information.
• B)Customers normally adopt innovations in services faster.
• C)Customers perceive greater risk when buying services.
• D)Dissatisfaction with services is often the result of a customer's inability to properly perform or co-produce their part of the service.

---

Definitions:

Percentile

A measure indicating the value below which a given percentage of observations in a group falls.

Biochemistry Test

A laboratory examination to analyze chemical reactions, substances, and functions in living organisms.

Z-score

A statistical measurement of a score's relationship to the mean in a group of scores, often used to calculate probabilities in a normal distribution.

Tchebysheff's Theorem

A theorem that provides a bound on the probability that the value of a random variable lies within a certain number of standard deviations of the mean.