Which of the Following Is Not a Principal Issue in Service

question 89

Multiple Choice

Which of the following is not a principal issue in service encounter design?

• A)facility location
• B)customer contact behavior and skills
• C)service provider selection, development and empowerment
• D)service recovery and guarantees

---

Definitions:

Housing Development

A planned residential community, often including various amenities, constructed by developers and divided into individual properties for sale.

Profit-Maximizing

A strategy or behavior that seeks to achieve the highest possible profit from business operations, given certain constraints and market conditions.

Damages

Monetary compensation that a court orders to be paid to an individual or entity as recompense for loss or injury.

Auto Repairs

The process of fixing or restoring parts of a vehicle to proper condition after damage or wear.