Examlex
Differentiate between a customer-routed service and a provider-routed service. Include examples of each.
Centralized Location
A strategic location chosen for warehousing or manufacturing operations to minimize transportation costs and maximize efficiency by serving various regions from a single point.
Component Commonality
The strategy of using the same parts or components in multiple products or models to reduce costs and simplify production.
Information System
An organized system for the collection, organization, storage, and communication of information; it typically involves people, technology, and processes.
Information Centralization
The practice of gathering and managing all relevant information within a single, centralized database or system to improve accessibility and decision-making.
Q7: Service guarantees provide a reward or compensation
Q16: Speed is usually measured in clock time,
Q20: _ classifies parts into families so that
Q23: A legal defense preparation is an example
Q27: The customer benefit package at LensCrafters is
Q30: Service management skills would include all of
Q38: In choosing performance measures, an organization might
Q43: An) _ produces only what is needed
Q47: Using the Service Positioning Matrix, a limited
Q71: William Green, vice president of manufacturing