When Southwest Airlines Sends a Five-Item Questionnaire Over the Internet

question 8

Multiple Choice

When Southwest Airlines sends a five-item questionnaire over the Internet to its frequent fliers from St.Louis to Newark the day after the flight to determine their degree of customer satisfaction with the airline,this is an example of what type of research design?

• A)Experience survey
• B)Experiment
• C)Observation
• D)Secondary data analysis
• E)Survey research

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Definitions:

Unconscious Motivations

The driving forces behind human behaviors, thoughts, and feelings that are not within the individual's conscious awareness.

Psychological Disorder

A Psychological Disorder is a pattern of behavioral, cognitive, or emotional symptoms that impact multiple areas of life, often causing distress or impairment in functioning.

Case Study

An in-depth investigation of a single subject, group, event, or community over a period of time, used in psychological, social, or educational research.

Detailed History

An exhaustive and thorough account or record of past events or situations, often used in medical or psychological assessments to gain comprehensive insights.