The Customer Service Department of a Large Department Store Recently

question 4

Multiple Choice

The customer service department of a large department store recently received a complaint about a store associate.The store associate's manager has been unable to detect any problems with the associate's performance.Then the service department received another complaint concerning the same associate.Which of the following would be the best approach to investigate the situation?

• A)depth interview with associate
• B)mystery shoppers
• C)depth interview with customers
• D)close observation by the department manager
• E)one-way mirror observations

---

Definitions:

Commitment Statement

A declaration or promise to engage in a specific action or uphold a particular stance or policy.

Specificity

Specificity in negotiations involves being clear and precise about demands, needs, or terms within the negotiation process.

Finality

The quality or condition of being conclusive or definitive, bringing an end to a process or conflict.

Best Agreement

The most favorable or advantageous outcome that can be achieved through negotiation or discussion.