When a Clerk of Bloomingdale's Department Store in New York

question 14

Multiple Choice

When a clerk of Bloomingdale's Department store in New York is told during a training session that she cannot receive the highest rating by someone who is hired to observe her behavior if she does not thank that shopper and say the name of the shopper (e.g."Thank you,Ms.Jones") when returning that shopper's credit card to her,this is an example of:

• A)open observation.
• B)a GSR study.
• C)mystery shopping.
• D)an EEG study.
• E)a natural situation.

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Definitions:

Labor

The effort by humans to produce goods or services in exchange for wages or other compensation.

Marginal Product

The additional output produced by using one more unit of a production input, holding all other inputs constant.

Employment

The condition of having a paid job or occupation, involving a contract between an employer and an employee that provides compensation for work performed.

Marginal Product

The additional output that is produced by adding one more unit of a variable resource, such as labor or capital, to the production process.