Questions That Are Sensitive and May Embarrass the Respondent Should

question 43

Multiple Choice

Questions that are sensitive and may embarrass the respondent should be positioned at the ___________ of the survey.

• A)beginning
• B)middle
• C)end
• D)Such questions should not be asked at all.
• E)None of the above are correct.

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Definitions:

Responsiveness

The quality of reacting quickly and positively, often used in the context of organizations dealing with customer needs or market changes.

Empathy

The ability to understand and share the feelings of another individual, often considered a critical skill in effective sales and customer service.

Service Quality

An evaluation of how well a delivered service matches the customer’s expectations.

Customer Contact Audit

A systematic examination of a company's points of interaction with its customers to ensure effective and positive engagement.