Fact Pattern 17-3

question 43

Multiple Choice

Fact Pattern 17-3
Mike loses his National Bank access card. He realizes his loss the next day but waits a week to call National. Meanwhile, Opal finds and uses Mike’s card to withdraw $3,000 from Mike’s account.
-Refer to Fact Pattern 17-3.When Mike receives his National statement,he demands that the bank investigate the matter and recredit his account.The bank

• A)has no duty to investigate.
• B)must investigate and,if the dispute is not resolved within ten days,recredit Mike's account (at least until the dispute is resolved).
• C)must investigate and immediately recredit Mike's account (at least until the dispute is resolved).
• D)must investigate but need not recredit Mike's account.

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Definitions:

Kilmann-Saxton Culture-Gap Survey

A diagnostic tool used to identify discrepancies between the current culture of an organization and its desired state, to inform change strategies.

Task Support

Assistance or resources provided to individuals or teams to help them complete their work effectively and efficiently.

Technical Norms

Established standards and practices used within specific technical fields or industries to ensure quality, safety, and efficiency.

Organizational Artifacts

Physical objects, structures, or symbols that represent or signify the culture, values, or identity of an organization.