Consider a Single-Line, Single-Server Waiting Line System

question 13

Short Answer

Consider a single-line, single-server waiting line system. Suppose that customers arrive according to a Poisson distribution at an average rate of 50 per hour, and the average (exponentially distributed) service time is 45 seconds per customer. What is the average time spent in line (in minutes)?

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Definitions:

Psychological Process

The mental mechanisms and operations that underlie an individual's cognitive functions and behavior.

Reactive Devaluation

The tendency to view a proposal or offer as less desirable simply because it originated from an adversary or opposing party.

Concession

An adjustment or compromise made by one party in a negotiation, often to meet the other party halfway.

Disliked Other

An individual who is viewed unfavorably or negatively by someone.