What Is the Purpose of Grievance Procedures

question 35

Multiple Choice

What is the purpose of grievance procedures?

• A)to provide employers a way around civil service limitations
• B)to provide officers an avenue for expressing concerns with policies
• C)to allow paid leave for family emergencies
• D)to provide due process in resolving appeals for contract violations

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Definitions:

Motivation

The process that initiates, guides, and maintains goal-oriented behaviors.

Social Comparison Theory

The belief that a person's societal and personal value is self-assessed by measuring themselves against others whom they view as being on better or worse footing.

Festinger

A reference to Leon Festinger, a psychologist best known for Cognitive Dissonance Theory, which suggests that we have an inner drive to hold all our attitudes and beliefs in harmony and avoid disharmony.

Normative Social Processes

Social mechanisms that dictate acceptable behaviors and beliefs within a society, guiding individuals on how to act according to societal norms.