An Example of a Nonfinancial Measure for Customer Satisfaction Is

question 101

Multiple Choice

An example of a nonfinancial measure for customer satisfaction is ________.

• A) number of defective units shipped as a percentage of total units shipped
• B) warranty claims by customers
• C) liability claims incurred to the company
• D) rework costs due to inefficiency

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Definitions:

Correlation Coefficient

A numerical measure that indicates the extent of a linear relationship between two variables, ranging from -1 to 1.

Independent Variable

The variable in an experiment that is manipulated or changed to observe its effect on the dependent variable.

Dependent Variable

In statistical modeling, this is the variable being tested and measured, often considered the outcome variable that researchers are interested in explaining or predicting.

Correlation Coefficient

A numerical measure that assesses the strength and direction of the linear relationship between two quantitative variables.